FAQs
Have questions about our pet waste removal services? You’ll find answers here about scheduling, service options, pricing, and how Iron Scoop keeps Hurricane, St. George, and Washington, Utah yards clean, safe, and odor-free.
Common Questions
Why hire a pooper scooper?
Hiring a professional pooper scooper saves time, reduces odor, and protects your family and pets from harmful bacteria and parasites in pet waste.
Regular cleanups prevent flies, keep your lawn healthy, and make your yard enjoyable year-round. Whether you’re busy, physically limited, or just tired of the task, Iron Scoop makes it easy — we handle the dirty work so you can relax.
Why choose us as your pro pooper scooper?
Iron Scoop is a local, family-owned company based in Hurricane, Utah, dedicated to reliable, high-quality service.
Here’s what sets us apart:
Dependable: We show up on schedule and communicate clearly.
Family Values: You’re supporting a hardworking local family.
Clean & Safe: Tools and footwear are sanitized between each yard.
Pet-Friendly Products: Our disinfectants and deodorizers are safe for dogs and children.
Flexible Plans: Choose weekly, biweekly, or one-time cleanups.
When you choose Iron Scoop, you’re choosing professionalism, consistency, and peace of mind.
Are you licensed and insured?
Yes! Iron Scoop is licensed through the State of Utah and the City of Hurricane, and we are fully bonded and insured for your protection.
Do I need to be home for my cleaning?
Nope! You don’t need to be home — we just need access to your yard.
What areas do you serve?
We currently serve:
Hurricane, Washington, La Verkin, and Toquerville, Leeds, Utah.
We’re expanding soon to include Virgin, Rockville, Springdale, and St. George.
How does billing work?
Billing is automatic and simple. You’ll have a personal client portal where you can view invoices, manage services, and start or pause as needed.
We recommend weekly or biweekly cleanups for the best results.
What will happen if I can't pay for my service?
We understand emergencies happen. If you communicate with us, we’re happy to work with you within reason.
However, all services are prepaid, and unpaid accounts without communication may be paused or removed from the schedule.
Do you cancel service if the weather is bad?
No! We work rain or shine. We’ll still service your yard unless conditions are unsafe.
Can I skip a week?
Yes, you can skip a week if needed. Just let us know, and we’ll apply a credit to your account if applicable.
What if I have a very large yard?
If your yard is larger than 0.25 acres, contact us for a custom quote.
What if my gate is locked, and the scooper can’t access the yard?
We send reminder messages the day before service so you can unlock your gate or provide a code.
If we arrive and can’t access your yard, the visit will still be billed, as travel and scheduling time are already dedicated to your appointment.
What if my dog doesn’t like people? Especially strangers coming into the yard?
We love dogs, but safety comes first. If your dog is nervous or reactive, please keep them inside or in a secure area during service to protect both your pup and our staff.
What if my dog has a habit of bolting through the gate?
If your dog tends to bolt, please keep them safely inside during our visit. We’re careful to secure gates, but we always prioritize your pet’s safety.
What happens if my dog bites you?
If your dog injures or bites a staff member, you are responsible as the homeowner.
A claim will be filed with both our and your homeowner’s insurance. We require rabies vaccination records before your first service.
After a bite incident, we can continue service, but your dog must remain inside during visits.
Are your products safe for my dogs and my kids?
Yes — all our cleaning and deodorizing products are non-toxic, pet-safe, and eco-friendly.
We do recommend waiting until the yard is dry before letting pets or kids play.
Do you just dump the waste in my trash bin on the way out?
No! We never leave waste on-site. We haul everything away so your bins and home stay clean and fresh.
What about holidays and weekends?
We do not operate on New Year’s Day, Thanksgiving Day, or Christmas Day.
Otherwise, we service Monday through Friday and take weekends off.
What we DO NOT do:
We do not remove household garbage or deceased animals.
We do not enter homes for waste removal.
We cannot issue credits for factors beyond our control (e.g., locked gates, unsafe weather).
We do not guarantee a specific arrival time due to routing and traffic variability.
Now serving Hurricane, St. George, Washington, La Verkin, Leeds, and Toquerville, Utah.
Not sure if we cover your area?
Send us a quick message — we’re expanding fast across Washington County!